Effective October 8, 2026
These terms govern your use of rgnets.com and its subdomains — the website, the customer portal, the store, the support portal, the training site, and our APIs (together, the "Services") — operated by RG Nets, Inc. ("RG Nets", "we", "us"). Using the Services means you accept these terms. If you do not accept them, do not use the Services.
The Services are for business use. You must be at least 16 years old. If you accept these terms for a company, you confirm you may bind that company, and "you" then means both you and that company.
These terms cover the Services, not the rXg software. Where these terms and one of the following disagree, the other agreement wins for whatever it covers:
Give us accurate details and keep them current. You are responsible for everything done under your account, so keep your password, your one-time-password device, your API keys, and your OAuth tokens to yourself and tell us at [email protected] as soon as you think any of them is compromised. We can suspend or close an account that breaks these terms, that we must close by law, or that we reasonably believe puts the Services or other customers at risk.
Administrative access needs a verified phone number and, where we require it, two-factor authentication. Do not share one account between people.
Do not:
An order you place in the store is an offer, which we accept by confirming it. Prices are in US dollars and do not include taxes, duties, or shipping unless the order says so. You pay those. We may correct an obviously wrong price before we ship or activate anything, and we may decline or cancel an order — we refund you if we do.
Card payments run through Braintree, a PayPal service, under its terms. By paying you confirm you may use the payment method. Invoiced amounts fall due on the terms stated on the invoice; late amounts carry interest at the lower of 1.5% per month or the legal maximum.
Subscriptions and support plans run for the term on the order and renew as that order says. Software and license fees are not refundable once we deliver or activate them, except where the law or a signed agreement says otherwise. Hardware returns follow the return instructions we give you at the time.
What support you get, and how fast, depends on your support plan. Response targets live in that plan, not here. Support is in English. Opening a ticket gives us permission to use the information and files on it to work the ticket, and to keep the ticket as a record afterwards.
What you send us — tickets, comments, attachments, configuration, form submissions — stays yours. You give us a licence to host, copy, and process it as far as running the Services and supporting you needs, and you confirm you may give us that licence. Do not send us personal information about other people beyond the business contact details a ticket or an order needs.
Ideas and suggestions you send us are different: we may use them freely, with no obligation and no payment to you.
The Services, the rXg software, our documentation, our training material, and our trade marks belong to RG Nets or our licensors. These terms give you no licence to any of it beyond using the Services as they are meant to be used. Configuration templates and sample code we publish come with whatever licence their own files state.
We send service email about your account, your orders, and your tickets, and you cannot turn that off while you have an account. Marketing email is optional and you can opt out at any time. Text messages are optional, you opt in yourself, and you can opt out by replying STOP — the Text Message Policy has the details.
Our Privacy Policy explains what we collect and why. Using the Services means you accept it.
The Services rely on providers we do not control, and link to sites we do not run. We are not responsible for them. Where you connect your own application to our API through OAuth, you are responsible for what that application does with the access you grant it.
We work to keep the Services up, but we do not promise they will be uninterrupted. We may change, suspend, or retire any part of the Services. Where a change would materially reduce a paid feature you rely on, we give you reasonable notice first. Uptime commitments, if you have any, live in your support agreement.
Except where a signed agreement with us says otherwise, the Services come "as is" and "as available". To the fullest extent the law allows, we disclaim every implied warranty, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be error-free, secure, or uninterrupted, or that any content on them is accurate or complete. Nothing on the Services is legal, tax, or regulatory advice.
To the fullest extent the law allows, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, goodwill, or data, however caused. Our total liability arising out of or relating to the Services is limited to the greater of the amount you paid us for the Services in the twelve months before the claim, or one hundred US dollars. These limits do not apply to our gross negligence, our wilful misconduct, or anything a court holds cannot be limited. Some jurisdictions do not allow these limits, so they may not all apply to you.
You will defend and indemnify RG Nets against claims, losses, and costs that arise from your breach of these terms, from your content, or from your unlawful use of the Services.
You can stop using the Services at any time and ask us to close your account. We can suspend or end your access as described in section 3. When access ends, sections 7 through 20 survive, along with anything you already owe us.
Our products and the Services are subject to US export control and sanctions law. You confirm you are not in an embargoed country, are not on a restricted-party list, and will not export, re-export, or make the products or the Services available to anyone who is.
These terms are governed by the laws of the State of Nevada, USA, without regard to its conflict-of-laws rules, and the United Nations Convention on Contracts for the International Sale of Goods does not apply. The state and federal courts in Washoe County, Nevada, have exclusive jurisdiction, and both parties consent to that venue. Either party may still seek injunctive relief anywhere to protect its intellectual property or confidential information.
We can change these terms. When we do, we change the effective date at the top of the page, and for material changes we give notice before they take effect. Using the Services after a change means you accept the new terms.
These terms, with the agreements in section 2, are the whole agreement between us about the Services. If a court strikes out part of them, the rest stands. Our not enforcing something is not a waiver of it. You may not assign these terms without our written consent; we may assign them to a successor in a merger or sale of the business. We are not liable for delay or failure caused by events outside our reasonable control. Nothing here makes either party the other's agent, partner, or employee.
RG Nets, Inc., 316 California Ave., Suite 331, Reno, NV 89509, USA
+1 (408) 441 0100 · [email protected]
About
RG Nets is the premium provider of gateways and centralized-authentication appliances designed to manage, provision, and protect revenue-generating networks. Our mission is to create tools that are so good, we would use our own money to buy them.Company Links
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