Effective October 8, 2026
RG Nets, Inc. ("RG Nets", "we", "us") texts customers and staff who ask to be texted. This page says what we send, how you turn it on, and how you turn it off.
We send no marketing or promotional text messages.
You opt in by putting your mobile number in your RG Nets account profile. Sign in, open your account, choose Phone Number, type the number, select the consent checkbox (it is never pre-selected), and submit. We then text you a verification code; entering that code confirms the number is yours. Until you do all of that, we do not text you.
This is what you agree to at that point, word for word:
I agree to receive text messages from RG Nets at the number above: one-time verification codes when I ask for them, and updates on support tickets I ask about by text. Message frequency varies. Message and data rates may apply. Reply STOP to cancel or HELP for help. See the Text Message Policy, Terms and Conditions, and Privacy Policy.
Consent to texts is not a condition of any purchase and is not needed to get support. You can buy from us, open tickets, and work with our support team with no mobile number on file. RG Nets staff and customer administrators are a separate case: a verified phone number is part of how we protect administrative access, so those accounts need one to reach the admin tools.
Giving us your number does not sign you up for ticket updates. You get updates on a ticket
only after you text us and ask for that ticket: reply to any message from us with the ticket
number — for example, TICKET 1234. We then text you that ticket's updates
until the ticket closes or you opt out. Each ticket stands alone, so asking about one ticket
says nothing about any other.
Message frequency varies. A verification code arrives only when you ask for one. Ticket updates arrive only for the tickets you asked about, and only when one of them changes, so the count depends on how many tickets you follow and how busy they are.
Message and data rates may apply. RG Nets never charges you for a text message, but your mobile carrier can.
Reply STOP to any message from us. We stop texting that number and send one final message to confirm. To start again later, opt in as in section 2.
You can also stop the messages by:
Opting out of texts costs you nothing else: your account, your tickets, and your email stay as they are.
Reply HELP to any message from us and we reply with who we are and how to stop the messages. You can also reach us at [email protected] or +1 (408) 441 0100.
We do not sell, rent, or share mobile numbers — or the fact that you consented to texts — with third parties or affiliates for their own marketing. We hand your number to our messaging provider, Twilio, for the single purpose of delivering the messages you asked for. Our Privacy Policy has the full picture.
Mobile carriers are not liable for delayed or undelivered messages. Delivery also depends on your device, your plan, and your coverage, so do not treat a text as the only way you will hear from us. Anything we text you about a ticket is also on the ticket in the support portal.
We can change this policy. When we do, we change the effective date at the top of the page. If a change makes a real difference to what we send you, we tell you before it takes effect.
RG Nets, Inc., 316 California Ave., Suite 331, Reno, NV 89509, USA
+1 (408) 441 0100 · [email protected]
About
RG Nets is the premium provider of gateways and centralized-authentication appliances designed to manage, provision, and protect revenue-generating networks. Our mission is to create tools that are so good, we would use our own money to buy them.Company Links
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